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About Us
Privacy Policy
WHISTLER LODGING COMPANY 2004 PRIVACY POLICY
Our Commitment to Your Privacy
Meeting the needs and expectations of our customers has always been our highest priority and that includes protecting your privacy. We have prepared this privacy statement to describe our information handling procedures as they relate to the requirements of Canadian privacy legislation, notably the Personal Information Protection and Electronic Documents Act, passed in law in 2000. This statement applies to the privacy practices at Whistler Lodging Company and its properties, as based in Canada.
We encourage you to read this disclosure to understand how we use your
personal information to provide the services you request and inform you about special
offers and promotions. You have a choice in how your information is used, and our commitment
to use your information responsibly. We also encourage you to contact us directly should you
have any privacy concerns questions or suggestions. In addition to speaking to the Front
Desk staff where upon you check in, we offer you three ways to contact us. You can send
an email to privacy@whisterlodgingco.com, send a fax to 1-604-633-2942, or send a letter to:
Whistler Lodging Company
#210-1333 Johnston Street
Vancouver, BC Canada V6H 3R9
Information We Need To Collect to Provide the Services You Request
In the ordinary course of business, we will request that you provide, and seek your consent
to use certain personal information such as your name, address, telephone number, credit card
information and requested room type, to enable use to process the reservation or transaction
you request. In addition, other information may be requested and provided at your choice.
Any information that is generated during your visit with us, such as billing information or
messages is treated as confidential and respected according to our privacy policy.
The information you provide to us is processed in our computer system in Canada.
How We Use Your Information
Reservation information and personal information provided by you will be used to provide hotel
accommodations and related services you request, and to facilitate billing and collection.
If you have booked with Whistler Lodging Company, we may also transfer your personal
information to our internal partner, Whistler eStays or our external partner Club Intrawest
for direct marketing purposes, unless you choose to opt out of receiving these offers.
On occasion, we may use the services of a third party service provider to provide services
such as mailing services. As a result, these service providers would be provided with the
personal information necessary to perform the requested service. Any service provider we
use is prohibited from using the information for any purpose other than providing the service
Whistler Lodging Company requests. We prohibit the sale, transfer or sharing of personal
information with any other third parties. We do not disclose your information for any other
purpose without your consent, unless it is required by law.
Maintaining the Accuracy of Your Information
We make every reasonable effort to maintain the accuracy of all customer information and
employ controls to make sure our records are accurate. If you become aware that information we
maintain about you is inaccurate or if you would like to update your information, please
let us know by contracting us as indicated at the top of this statement.
Securing Your Information
We are committed to securing the information you provide to us. We have deployed process
and technology measure to provide reasonable assurance that your information is protected
against misuse and loss and from unauthorized access, modification or disclosure. We take
reasonable precautions to ensure that our staff does not disclose your information to anyone
but you, so please bear with us if we verify your identity to provide room keys, message or
other information.
We encourage all our guests to also be careful of their personal information in their travels, and
would be pleased to help you dispose of sensitive information in our secure waste.
As previously stated, we respect your privacy expectations and will do our best to provide you with the information you need to address any questions or concerns. We encourage you to raise any questions or concerns about our procedures directly with us so that we may promptly address them.
How to Access and Correct Information We Maintain About You
You may contact us to inquire about the personal information pertaining to you that is maintained by
Whistler Lodging Company by sending an email to privacy@whistlerlodgingco.com or as indicated below.
An administrative charge may be levied if you request a copy of your information, as permitted by law.
Please note that personal profile information supplied by you online at whistlerlodgingco.com
(www.whistlerlodgingco.com) or for any of our properties
(www.whistler-alpenglow.com; www.aspensonblackcomb.com; whistler-cascadelodge.com;
whistler-glaciersreach.com; whistler-lechamois.com; whistler-lostlakelodge.com; whistler-marriott.com;
whistler-timberline.com; or whistler-townplaza.com) can be accessed by you online at no charge.
We will promptly correct our records for any information that you inform us is incorrect.
Conducting Business With Us and Your Anonymity
For most transactions that you wish to conduct with us, it is not practical to operate on an anonymous
basis. Transactions that can be conducted anonymously are typically limited to cash transactions at
food and beverage and gift shop outlets.
Where Your Information is Sent
As is that case for many international organizations, we need to transfer data internationally to
serve our customers and maintain our accounting records. We take reasonable measures to ensure that
information is adequately protected during and after data transmission.
If You would Like Additional Information
Should you wish further information concerning your privacy rights in Canada, please visit the website of
the Office of the Privacy Commissioner at www.privcom.gc.ca or call toll free at 1-800-282-1376.
Opt-Out – It’s Your Choice
Now that you know how we use and protect your personal information, please let us know if you do not wish
to receive future Whistler Lodging Company or Whistler eStays related marketing mailings by sending an
email to privacy@whistlerlodgingco.com, or by sending a letter to the address listed at the beginning of
this statement.
A copy of this disclosure is available online at www.whistlerestays.com/about_us/privacy_policy.asp
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